Refund policy

North America Return and Refund Policy

Due to the collective nature of art and art products, we do not accept refunds, returns or exchanges unless the item you have received is damaged. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you receive a defective item, please email us with details of the product and the damage. We may ask for photos in order to assess the damage.

Upon fully examining your claim, we will notify you as to whether you are entitled to a refund or a replacement as a result of the damage. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

You can always contact us for any return question at queerogear@gmail.com. 

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at queerogear@gmail.com.